The Most Common Janitorial Complaints—And How We Avoid Them

When you hire a cleaning company, you expect your space to be clean, safe, and ready for work. But too often, people deal with the same cleaning problems again and again. At Smart Janitorial, we’ve heard these stories—and we’ve made it our mission to do things differently. Let’s take a look at the most common complaints people have about janitorial services, and how we make sure they don’t happen with us.

1. “They Didn’t Show Up”

Many people say their cleaning company just… didn’t come. That’s a big problem. A dirty office can hurt your business, and no one wants to chase down a cleaning crew.

What We Do: At Smart Janitorial, we have a system to track every visit. If we say we’ll be there, we show up. No excuses.

2. “It Still Looks Dirty”

Sometimes, a cleaner comes in but barely does the job. Trash isn’t taken out. Floors are still sticky. Dust is everywhere. That’s not okay.

What We Do: Our team is professionally trained to clean the right way. We double-check our work and use checklists to make sure nothing gets missed.

3. “No One Calls Me Back”

You find a problem. You call. No one answers. Or worse—no one fixes the issue. That’s frustrating.

What We Do: We respond fast. Your account rep is there when you need help. We believe in talking to our customers like real people. You’ll always get a response.

4. “I Don’t Know Who’s Cleaning My Office”

A new cleaner shows up every week. They don’t know your building or what you want. That causes problems.

What We Do: We send the same trained staff to your site. They know your space and your needs. You don’t have to explain things over and over again.

5. “They Damaged Something”

Some cleaning crews don’t treat your office like their own. Things get broken or moved around.

What We Do: We treat every office with care. We’re licensed, bonded, and fully insured. If anything ever goes wrong (which is rare), we fix it—fast.

At Smart Janitorial, we understand that you’re tired of poor service. You deserve better—and that’s what we offer.

Let us show you how cleaning should be done.

Schedule a Free Quote today! Or call 888-994-6439